Choose the Right CRM
Your customer information needs to be reliable and accessible. Once a business grows large enough, using Google docs and spreadsheets to manage customer information becomes a mess—disorganized, inefficient, and costly.
Customer Service
Is it Time for ERP?
Growing companies reach a point where dozens of spreadsheets and Quickbooks become unmanageable – inefficient, time consuming, error prone, and people aren’t on the same page. That’s when Enterprise Resource Planning (ERP) software comes in. An ERP systems collects and organizes key business information, standardizes… Read More »Is it Time for ERP?
Online Reviews Drive New Business
Consumers highly value reviews in their decision process. We usually trust the opinions of other customers more than than any claims made by a business. When trying to find out what a customer experience is really like, we often to go to the reviews. A… Read More »Online Reviews Drive New Business
Warehouse Automation
Warehouse Management Systems (WMS) differ in features and areas like usability, adaptability, decision support, scalability and cost. Customers increasingly favor supply chain systems that can support end-to-end supply chain and logistics – from raw material purchase and receipt through finished good delivery to the customer.… Read More »Warehouse Automation
The Power of Online Forms
There are tons of opportunities to improve customer service and efficiency without investing huge $ in cutting edge tech. Every business can easily take more advantage of online forms. We see organizations using tools like JotForms to get forms online fast for employees, customers, partners… Read More »The Power of Online Forms
Food & Beverage Now Rule E-Commerce
There’s a new recipe for success in the food and beverage retail industry. In 2020, food and beverage became the largest online CPG segment (44%), overtaking health and beauty (38%). Total online sales of food and beverage—including groceries and takeout food—jumped 125% from the previous… Read More »Food & Beverage Now Rule E-Commerce
Wow Your Customers with Text Ordering
Over 48 million consumers have opted-in to receive SMS communications from their favorite brands. It’s easy to pilot a Text ordering or promotion program in your business. The steps are simple and with a little work you can be up and running with a pilot… Read More »Wow Your Customers with Text Ordering
Growing with UPCs & EDI
Businesses that want to sell in US national retailers will require Universal Product Codes (UPCs) for their items, and they must be able to receive orders via Electronic Data Interchange (EDI). Both UPCs and EDI are required for doing business with large US retailers such… Read More »Growing with UPCs & EDI
Amazon – Friend & Foe
‘Frenemy’ – noun, informal. A person with whom one is friendly despite a rivalry. Over 50% of all US online shopping starts and ends inside Amazon. Your customers are shopping on Amazon and looking for you. Shopify allows for more control and much lower fees,… Read More »Amazon – Friend & Foe
McKinsey: Covid Has Transformed Your Business
A great report from McKinsey & Co has the data and findings to support what we’ve seen and almost everyone is feeling in their gut – some things have changed forever. Check out the chart below, the full report here, and contact us to talk… Read More »McKinsey: Covid Has Transformed Your Business
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